Resources
Looking for the right City service? Our Resources page connects you with the departments, phone numbers, and information you need for common requests—from trash and recycling, parking tickets, and housing code violations to birth certificates, permits, and more—so you can quickly find the help you're looking for.
Catch-All Number
617-635-4500
Boston 311 – Phone: 311
For non-emergency city services; potholes, broken streetlights, graffiti, missed trash pickup, illegal parking, and general city info.
Also available and free to download is the BOS:311 mobile app!
Neighborhood and Community Quality
617-635-5300
Inspectional Services Department (ISD)
Housing code violations, (no heat/hot water, mold), rodent/pest infestations, restaurant health complaints, illegal dumping, and building/zoning permits
Neighborhood and Community Quality
617-435-4900
Public Works Department (PWD):
Street repairs, snow removal operations, trash/recycling schedules, and hazardous waste drop-off/management
Neighborhood and Community Quality
617-435-4505
Parks and Recreation
For if a tree limb falls on public property, park maintenance, public playground issues, and city sports programs
Parking, Traffic, and Transportation
617-635-4410
Office of the Parking Clerk
Paying or disputing a parking ticket, and applying for or renewing a Resident Parking Permit
Parking, Traffic, and Transportation
617-635-4680
Boston Transportation Department (BTD)
Traffic signal malfunctions, abandoned vehicles, crosswalk requests, and bike lane issues
Housing and Utilities
617-635-3880
Mayor’s Office of Housing
Foreclosure prevention, homebuyer assistance programs, and finding affordable housing resources
Housing and Utilities
617-989-7000
Boston Water and Sewer Commission (BWSC)
Water main breaks, clogged storm drains, street flooding, and water bill issues
Families, Seniors, and Vital Records
617-435-4175
Registry Department
Requesting copies of birth or death certificates, marriage certificates, and applying for a marriage license
Families, Seniors, and Vital Records
617-635-4366
Age Strong Commission
Resources for Boston residents 55 and older, medical transportation, and programs for elderly residents
Families, Seniors, and Vital Records
617-635-9000
Boston Public Schools (BPS) Welcome Center
For school registration, questions about enrollment, and student transportation
Safety and Emergencies
911
For emergency situations
fire, police, medical emergencies